Drake dad dance SNL

How Brands Got in on the Beef

Over the past week or so, two hip-hop artists have been involved in a argument that’s dominated social conversations throughout that time. Canadian artist Drake and U.S. up-and-comer Meek Mill have spent the week trading jabs in the media, on social, and have been releasing special songs to undermine the credibility of the other.

Yesterday, Meek Mill released the latest song in the ongoing feud – often called a “beef” in hip hop lingo – and was met with widespread criticism in the hip hop world.

Sensing an opportunity, a number of brands decided to jump in on the conversation and craft their own promotional messages around the beef. For some it paid off well, for others, things were a little forced.

Whataburger

The popular Texas hamburger chain came out firing once the Meek Mill single was released and public opinion determined it was a flop. They were able to capitalize on the “beef” to promote their own product and show off just how “with it” they are as brand, racking up massive engagements.

Drake Meek Mill tweet beef

Whataburger takes Drake’s side

They followed that up with a second tweet later in the day, realizing they’d struck a great opportunity to attract some earned media (exhibit #1 right here) and remain relevant in searches.

Whataburger tweet Drake

Whataburger refers to a Drake lyric to remain in the loop on the beef

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A troll under a Seattle bridge

“We Do Not Negotiate With Trolls,” Pt. 2 – Preparation

Last month, we talked about the best way to respond to negative criticism online. However, that post was all about the reactive – about turning around negative publicity and knowing how to respond.

This week we’ll talk about the importance of preparing ahead of time so your responses are ready to go.

Audit your organization

It might be uncomfortable, but the first thing you want to do is conduct an audit of what issues your organization may be criticised on. This can be done internally, but having an outside agency do it can help round it out and ensure it is more complete (and that you don’t cross anything off the list that you don’t deem “important” enough).

Once you have identified the topics that leave you more vulnerable for online backlash, develop a “Dirty 30.” Simply put, this document should list the 30 negative questions you would most likely be asked to comment on or criticized for.

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Trolls online

“We Do Not Negotiate With Trolls”, Pt. 1

Even though you don’t have to pay a toll to get onto social media, trolls still abound.

They sit on Twitter and Facebook waiting to pounce on unsuspecting brands, organizations and individuals. In truth, they can be scary. Their methods range from posting negative comments about your group to flooding your Facebook wall with graphic, inappropriate content in an attempt to get you to take it down.

It can seem overwhelming, but there are ways to navigate the – at times – rough terrain that trolls thrive in.

For detailed steps to take when responding to negative criticism, read on!

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Hootsuite logo mascot

May the Fourth Be With You: The Winners and Losers of Star Wars Day

Each year, the fourth of May provides an opportunity for creatives at agencies across the world to come up with the best Star Wars puns and shareable images they can. The unofficial Star Wars Day generates buzz and creates a rare opportunity to connect with fans of the series and the emerging “geeks are cool” crowd.

Even here in Ottawa, the carillon on Parliament Hill rang out a 15-minute concert themed around space, including a rendition of the Imperial March. (By the way, this would end up in the “fail” category – as the government, playing the music of Darth Vader’s squad may not be the best idea.)

Let’s look back at how some of the world’s biggest brands took advantage of the annual celebration, while celebrating the winners and mocking the losers.

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Canada social media campaigns 2014

Canada’s 14 Best Social Campaigns of 2014

From the opening ceremonies in Sochi to the feel-good videos of the holiday season, I have compiled my picks for  Canada’s fourteen best social marketing campaigns of the year.

Spanning industries from auto manufacturers to sports franchises, crossing through the private sector and government agencies, from viral videos to customized websites to a renovated house in suburban Calgary, spend some time getting to know the marketers who are setting the pace on social platforms as we leave 2014 and launch into the new year.

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Social media news

Social Circles: This Week in Social Media (December 1, 2014)

Each week, Social Circles brings you the biggest news from behind the social networks. Keep up to date with the latest trends, breaking news, and expert analysis from across the web.

This week’s wrap-up includes Tumblr’s rise in active users, Twitter’s problematic App Graph, Canada’s new digital diplomacy plans, and native advertising on Instagram and YouTube.

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Digital Diplomacy Around the World

Canada launched its new “voice to the world” on Twitter this week, with the creation of the @Canada Twitter account.

The account, which will be managed by Foreign Affairs, Trade and Development Canada (DFATD) seeks to “capture the interest of audiences beyond our borders.”Since launching on Wednesday, more than 69,000 people have already followed. The French equivalent, @AuCanada, has garnered less than 2,000.

Foreign Affairs Minister John Baird announced the new Twitter accounts at a DFATD event on digital diplomacy, an initiative that Baird has personally advocated for over the past two years.

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